How it works.
Here's how working with us goes, start to finish.
You call, we answer.
Tell us what's not working with your marketing, and we'll put together a package that fits what you're trying to do. No ticket queue and no account manager in between. The people who pick up are the people who do the work, and they already know your file. Call, text, or email, and a real person gets back to you.
We'll make it work.
Day to day we work with you online (calls, screen-shares, quick messages), which keeps things moving and keeps your costs down. When it's time to shoot photos or video, that's different: we're at your location, or in Gem's studio.
Flexible plans that fit your business.
You get one plan sized to your business, with reserved hours inside it for the small stuff (updates, tweaks, "can you look at this"). You won't get surprise invoices or five vendors blaming each other.
Every month you get a plain report on what ran, what it cost, and what came in. It takes about five minutes to read.
We're here for the long run.
Some of our clients have been with us more than ten years. We sit down quarterly, or whenever it works for you, and ask if this is still the right plan. If your needs change, so can the relationship. We can scale up or down to fit where your business is, and sometimes the honest answer is "spend less with us this year."
The first four steps.
A conversation.
It's free. We talk about your business, your customers, and what's been bugging you.
Discovery.
Some people like to talk it out, and Gem is great at that. Others like to think it through, so there's a private portal with structured questions you can save and come back to. Plenty of people do a bit of both. Either way, your answers are what the plan gets built from.
The outline.
Before any contract, you get a short direction document in plain language: what matters, what can wait, and what you can skip. Push back on anything, that's how it gets better.
One plan.
What we'll do, when, and what it costs, built from your answers and built to grow. No plan comes with a guaranteed result. What it comes with is ongoing testing and tuning to get you the most exposure and leads for your budget.
No handcuffs.
Campaigns usually need about six months to show what they can do, and we'll tell you that up front. But if something isn't working at any point, we'll sit down with you and figure out the best way forward. Your accounts, domains, and data belong to you the whole time.
Want the picture first?
Answer six quick questions about your business and we'll sketch the marketing mix that fits. It takes about three minutes, and you keep the sheet either way.